Reselling web hosting can bring some quick money, but one should think twice before stepping in to it. By definition is reseller is a person/ company who will buy the hosting from some mega player then the resale it while keeping his margins. A hosting reseller often will face significant problems, and one major of these is technical support. While in almost all cases resellers are responsible to provide technical support to their clients.
Let's take the following real life example where a client of a hosting reseller comes in trouble. There are three players "the end user", the reseller and the parent hosting company. The hosting resellers role is of a middle man or hosting broker here.
When a hosting reseller's client (the end user) calls to complain about downtime, it is the hosting reseller that will reply (and bring the servers back online from the clients prospective). But the hosting reseller has no control of the services in fact, and he must call the parent company. So parent company will resolve the issue, will inform the hosting reseller, and then the reseller will inform the client/ end user. If the parent company is not fast enough to respond, the reseller is of course in trouble.
Due to the situation described above, every reseller expects that they will be given fast and profession technical support from the parent hosting company.
A reseller should go for a parent company that have the reseller webhosting as a part of their business model, and just not selling multi domain accounts. How you will find such a company, look for following things.
Separate support channel for Resellers.
Look for the site and see how much material they have on their site about their reseller packages.
Do not confuse multi domain hosting with reseller hosting.
Ask if parent company will support domain level support.
Does parent company offers white label solutions.
Conclusion: If parent company web site hosting company is chosen with care, reseller hosting can bring good earnings without much hassle.
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Published 27-11-2008
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